Legal

Privacy Policy

Effective Date: March 26, 2026

Luxury Hair Suites ("we," "us," or "our"), operated by Dr. Vyachislav Abayev, M.D., is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, contact our office, or use our services.

Our office is located at 106-15 Queens Blvd, Suite 20, Forest Hills, NY 11375.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and mailing address provided when you contact us, schedule a consultation, or submit a form.
• Health and Medical Information: Medical history, treatment preferences, photographs, and other health-related information provided during consultations and treatment planning.
• Communication Data: Records of phone calls, text messages, and emails exchanged with our office.
• Website Usage Data: IP address, browser type, device information, pages visited, referring URLs, and other analytics data collected automatically when you visit our website.

How We Use Your Information

We use the information we collect for the following purposes:

• Scheduling and managing consultations and appointments
• Treatment planning and providing hair restoration services
• Communicating with you about your care, appointments, and follow-ups
• Sending appointment reminders and relevant practice information
• Improving our website, services, and patient experience
• Complying with legal and regulatory obligations

HIPAA Compliance

As a medical practice, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your medical and health information is handled with the highest level of confidentiality. We maintain administrative, physical, and technical safeguards to protect PHI from unauthorized access, use, or disclosure.

You may request a copy of our full Notice of Privacy Practices by contacting our office.

SMS / Text Messaging Consent

By providing your phone number and texting our business number, you consent to receive text messages from Luxury Hair Suites. These messages may include appointment confirmations, reminders, follow-up communications, and other information related to your care.

• Consent: By texting our number, you expressly consent to receive text messages from us.
• Opt-Out: You may opt out of text messages at any time by replying STOP to any message. You will receive a confirmation of your opt-out and will no longer receive text messages from us.
• Help: Reply HELP to any message for assistance or contact us at (718) 880-4321.
• Message Frequency: Message frequency varies based on your interactions and appointment schedule.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
• We do not sell, rent, or share your phone number or opt-in data with third parties for promotional purposes.

SMS / Text Messaging Privacy

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Luxury Hair Suites We respect your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We won't share mobile information with third parties for marketing. Text messaging originator opt-in data and consent are exempt from this. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This policy applies to your use of the Text Message Service and doesn't modify our general Privacy Policy, which may govern our relationship with you in other contexts.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website performance. These include:

• Google Analytics: To understand how visitors interact with our website, including pages viewed, time on site, and traffic sources.
• Google Ads: To measure the effectiveness of our advertising campaigns and serve relevant ads.
• CallRail: To track and attribute phone calls generated from our website and advertising efforts.

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in operating our website, conducting our business, or providing services to you, subject to confidentiality obligations.
• Legal Requirements: When required by law, regulation, subpoena, court order, or other legal process.
• Health Care Operations: As permitted under HIPAA for treatment, payment, and health care operations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections.

Your Rights

You have the following rights regarding your information:

• Access and obtain a copy of your personal and medical information
• Request corrections to inaccurate information
• Request deletion of your personal information, subject to legal and regulatory requirements
• Opt out of marketing communications at any time
• Request restrictions on certain uses and disclosures of your PHI
• Receive an accounting of disclosures of your PHI

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Luxury Hair Suites
Dr. Vyachislav Abayev, M.D.
106-15 Queens Blvd, Suite 20
Forest Hills, NY 11375
Phone: (718) 880-4321
Website: go.luxuryhairsuites.com